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Frequently Asked Questions - Coronavirus

Coronavirus

Are treatments on the face allowed to start again in England on 15th August 2020?

YES!!
All services, including those in the highest risk zone are permitted from 15th August 2020.

The person providing a service, because of the period of time spent in close proximity to a person’s face, mouth and nose should therefore wear further protection in addition to any that they might usually wear. This should take the form of a clear visor and a Type II Face Mask. Clear visors cover the face (and typically provides a barrier between the wearer and the client from respiratory droplets caused by sneezing, coughing or speaking). Visors must fit the user and be worn properly. They should cover the forehead, extend below the chin, and wrap around the side of the face. Both disposable and re-usable visors are available. A re-usable visor must be cleaned and disinfected between each client using normal cleaning products. A Type II face mask should be worn with the visor. Type II face masks are not PPE but will provide a physical barrier to minimise contamination of the mouth and nose when used correctly. Ensure you are hydrated before putting a mask on. Type II face masks are medical face masks made up of a protective 3-ply construction that prevents large particles from reaching the client or working surfaces. To help you decide which actions to take, you must carry out an appropriate COVID-19 risk assessment, just as you would for other health and safety related hazards.

Where do you publish the latest updates for Coronavirus and insurance cover.

We are updating these FAQs regularly to refelect the questions we are being asked. For general infromation and advice for Guild Members click here

Is it compulsory for my clients to wear a face covering when they visit my salon or holistic centre?

Government guidelines strongly encourage the use of face coverings for clients. From 8th August 2020 in England, face coverings will become mandatory for clients, other than where it is necessary to remove them for treatments. Full details are on the Government website here. Specific advice on face coverings is also available by clicking the links for Scotland, Wales, and Northern Ireland. Clients who have a legitimate reason do not have to wear face coverings. Business owners are encouraged to take reasonable steps to promote compliance and can refuse entry to anyone who does not have a valid exemption. Clients of mobile therapists who are able to work are not required to wear face coverings.

How do the local lockdowns affect salon businesses?

The Government announced on 30 July new lockdown restrictions in Greater Manchester, East Lancashire and West Yorkshire. The new measures mean that different households will not be allowed to meet in homes or private gardens. It does not affect businesses which operate from high street or commercial premises. If you live in one of these areas and run a home based business, you should only continue to operate if it is possible to separate the areas in your home used for business from the areas used for social and domestic purposes. If you operate a mobile business, you should not visit households that are located in these areas. To see the areas affected and details of the restrictions visit the UK Government website at https://www.gov.uk/government/collections/local-restrictions-areas-with-an-outbreak-of-coronavirus-covid-19.

How do I ensure I am following the correct salon and personal hygiene?

If you have completed the Guild's COVID-19 Infection Prevetion and Control course, you are abe to read through the course modules again, which covers hygiene, and view the course downloads. If you would like to complete the Guild's COVID-19 course please click here

What treatments are Welsh salons allowed to offer?

The Welsh Government issued their most recent guidelines on 24 July 2020. See https://gov.wales/beauty-holistic-and-wellbeing-services-coronavirus-workplace-guidance . These include a list of treatments considered safe to offer under the Government's safe working and close contact services. The guidelines also specify a list of high risk treatments on the face which salons are strongly advised not to perform because they require work in close proximity to the mouth / nose / and respiratory secretions on the client. They recommend that businesses do not provide these treatments unless you can access correct PPE (Public Health Wales) HW recommend a Fluid Resistant Surgical Face Mask, eye protection (goggles or a full face mask) disposable gloves and apron) have sufficient training in putting PPE on and taking it off and follow standard infection control precautions. If you follow the guidelines fully, your Guild insurance will cover you for these treatments.

If I work from home, can I treat clients who are outside my household or bubble?

Yes, but you will need to do a risk assessment. It is unlikely that there is a clear dividing line between the area in your home that you use for work and the areas that you use for domestic purposes. There are 3 steps to consider. 1. Can you establish one room in the house which can be designated for clients and treatments only? 2. Can you organise two completely separate routes of entry into your treatment room, ie one for clients and one for members of your household? 3. Do you have two or more toilets and washroom facilities such that one can be designated for clients and one for the other members of your household? If you can satisfy all three of these steps you should be able to offer treatments safely under the Government guidelines without putting your clients and the other members of your household at risk. If you not able to satisfy all three steps it does not mean that you cannot offer treatments, but it does mean that you will need to carefully organise the way you manage your clients and their visit to your home. You will need to consider what additional cleaning and sanitation routines are required. PLUS – you will also need to discuss and establish with the members of household a set of rules regarding which areas they need to avoid and what additional cleaning routines they will need to be aware of. NOTE: Because there are so many different variations in household layouts and because the rules regarding household bubbles and vulnerable people are so different and subject to change, we are not able to provide individual advice to members on this matter. You will need to do your own risk assessment and refer to the Government and NHS websites to get the latest information. Ultimately, the decision here is down to you as the business owner and the people who live in your household, some of whom may be vulnerable to the virus.

Can I treat a client who is vulnerable or extremely vulnerable?

People who are clinically vulnerable or extremely clinically vulnerable should follow the Government guidelines on what steps they need to take to protect themselves. This information is subject to change and the latest information can be found on the NHS website here. People who are clinically vulnerable are advised that they can meet people outdoors and indoors, but should be especially careful and be diligent about social distancing and hand hygiene. It is therefore unlikely that they will request a treatment which involves close contact with a therapist. If you are asked to book an appointment by a client who is clinically vulnerable, we recommend that you ask them to obtain GPs or midwife’s consent before doing the treatment. Our advice to Guild members is do not treat people who are extremely clinically vulnerable. Apart from the obvious risks from Covid-19, the medical conditions that these people have would in most cases be a contra indication to treatment.

Do I have to wear gloves for every treatment?

No. Some treatments such as massage, facials etc require skin to skin contact between the therapist and the client. It is essential to maintain good hand hygiene when doing these treatments and avoid touching the face. For other treatments where it is not crucial to the treatment, you should avoid skin to skin contact by wearing disposable gloves.

Do I need to do a patch test if I have not seen my client for a while?

The normal rules will apply to patch testing, so if the supplier of the product gives a specific instruction to re-patch test the product after a certain period of time between treatments, you must follow these instructions for your insurance to be in place.

How will health and safety regulations be enforced?

Where the enforcing authority, such as the Health and Safety Executive or your local authority, identifies employers who are not taking action to comply with the relevant public health legislation and guidance to control public health risks (for example, not completing a new risk assessment taking account the risk of COVID-19, or taking insufficient measures in response), they will consider a range of actions to improve control of workplace risks. This includes giving specific advice to a business, or issuing an improvement notice, which a business must respond to in a fixed time, or a prohibition notice. Failure to comply is a criminal offence, which can lead to fines or imprisonment for up to two years, giving the COVID-secure guidelines indirect legal enforceability

Are there any restrictions regarding the length of time a treatment can take?

No. However, businesses are advised to consider providing shorter, more basic treatments.

How can mobile therapists ensure they can operate in a COVID-19 secure way?

When working on a mobile basis, the environment that you are working in is not in your control. Before accepting an appointment, you should pre-screen the client to check they have no symptoms of COVID-19 and that they are not vulnerable or clinically vulnerable. When arranging the appointment, you will need to establish 1. who will be at the house other than the client, 2. where will the treatment take place, 3. what facilities will be available for hand washing and toilets, 4. how will these treatments or services be carried out and what equipment is required, 5. when the appointment is scheduled for and how long it will take. When you arrive at the appointment you will need to carry out a risk assessment to decide if you can provide the treatment or service safely.

How does the NHS Test and Trace process work?

The NHS test and trace service will help to control the rate of reproduction (R), reduce the spread of the infection and save lives. By playing your part through the actions set out below, you will directly help to contain the virus by reducing its spread. This means that, thanks to your efforts, we will be able to go as far as it is safe to go in easing lockdown measures. The details are on the Government website here.

What client information do I need to collect for the NHS Test and Trace process?

You should collect your client’s:
Name
Contact phone number
Date and time of appointment
Which member of staff did the treatment
No additional data should be collected for this purpose.

What can I do if a client does not wish to share their details?

Although this is voluntary, please encourage customers and visitors to share their details in order to support NHS Test and Trace and advise them that this information will only be used where necessary to help stop the spread of COVID-19. If a customer or visitor informs you that they do not want their details shared for the purposes of NHS Test and Trace, they can choose to opt out, and if they do so you should not share their information used for booking purposes with NHS Test and Trace. The accuracy of the information provided will be the responsibility of the individual who provides it. You do not have to verify an individual’s identity for NHS Test and Trace purposes. For full details see here.

Would I be insured as a Full Guild Member to return to work before the Government has confirmed it safe to do so?

The Guild insurance policy covers you for negligence arising in the course of treatments you provide. However you must follow the latest Public Health England and Government guidelines. The policy does not cover any claim or loss directly or indirectly due to any act, breach or omission the member deliberately or recklessly commits, condones or ignores.